Limited Hardware Warranty

ARNOUSE DIGITAL DEVICES, CORP (“ADDC”) LIMITED HARDWARE WARRANTY

Notice to Commercial Customers: Purchase of products, software and services from ADDC are pursuant to ADDC’s Commercial Terms of Sale and incorporated by reference in its entirety herein unless there is a preexisting written contract between you and ADDC.

Limited Hardware Warranty Statement
1. ADDC expressly warrants to the original purchaser of ADDC BioDigitalPC® cards (“Cards”) from ADDC or an authorized distributor or reseller that from one (1) year from the date of initial purchase, the Cards will be reasonably free of defects in materials and workmanship. This Limited Hardware Warranty only applies to Cards that were used, stored and handled in a manner recommended by ADDC and are used or integrated with ADDC readers or chassis or similar devices.
2. For all other ADDC-branded hardware products purchased from ADDC or an authorized distributor (“ADDC Product”), ADDC expressly warrants to the original purchaser that for three (3) months from the date of initial purchase, the ADDC Product will be reasonably free of defects in materials and workmanship. This Limited Hardware Warranty only applies to ADDC Products which are used, stored, handled, and installed in the manner recommended by ADDC.

What is covered by the ADDC Limited Hardware Warranty?
1. ADDC’s Limited Hardware Warranty covers the Cards and ADDC Products (collectively, “Covered Products”).
2. ADDC will, at its option, repair or replace a Covered Product without charge, if the Covered Product fails to perform as warranted solely due to a manufacturing defect within the warranty period, subject to exclusions set forth in this Limited Hardware Warranty. During the applicable warranty period, ADDC reserves the right to replace a Covered Product with a new or refurbished product of equivalent value, features or functionality (“Replacement Product”). If a Replacement Product is required, ADDC will replace the Covered Product as soon as new Replacement Product is available. Repair or replacement of a Covered Product during the applicable warranty period is ADDC’s sole responsibility. This Limited Hardware Warranty expressly excludes any claimed direct or indirect expense or loss.
3. Any Replacement Product provided under this contract will be automatically considered the Covered Product referenced throughout this Warranty, and coverage for Replacement Product will continue for the remainder of the current original term. ADDC’s providing of Replacement Products DOES NOT extend the original Covered Product warranty term.

What is NOT covered by this Limited Hardware Warranty?
1. Software, including without limitation the operating system, third-party software, or the reloading of software.
2. Covered Products that are purchased from an unauthorized reseller or distributor of ADDC’s products;
3. Problems that result, directly or indirectly, from:
  1. External causes such as accident, abuse, misuse, acts of God, or problems with electrical power;
  2. Servicing not authorized by ADDC;
  3. Failure to follow the product instructions;
  4. Problems caused by using accessories, parts, or components not supplied by ADDC;
  5. Products with missing or altered serial numbers;
  6. Products for which ADDC has not received payment; and
  7. Normal wear and tear.
4. Failures resulting from the factors enumerated above are “Non-Attributable Failures”.
5. Coverage under this ADDC Limited Hardware Warranty is limited to what is specifically described in this document as applicable to the Covered Product. Anything not specifically expressed herein, including consequential damages of any type, are NOT covered and hereby excluded.

Warranty Process:You may obtain coverage under this Limited Hardware Warranty as follows:
1. The Covered Product purchaser must make a claim under this Limited Hardware Warranty within the applicable coverage period.
2. Upon request from ADDC, the Covered Product purchaser must provide proof of the ADDC Product purchase, including the date of purchase and identity of the distributor or reseller involved in the transaction.
3. ADDC must be initially contacted for technical support and diagnosis by phone (516-673-444) or at [email protected]. If a resolution is not achieved through remote support, ADDC may require your assistance in performing diagnostic procedures before a return for repair is authorized or a replacement product is provided at ADDC’s discretion. This may include sending the ADDC Product in question to ADDC for testing/repair.

Return Policy:

ADDC shall accept returns of ADDC products only with a return merchandise authorization (RMA) number. An RMA number will be provided by support personnel after the remote support session or other ADDC requested diagnostic procedure

Other Important Limitations:
1. FOR COMMERCIAL CUSTOMERS (INCLUDING SMALL, MEDIUM AND LARGE BUSINESS AND GOVERNMENT AND PUBLIC SECTOR CUSTOMERS) AND RESELLERS:
2. FOR CONSUMERS:
3. FOR ALL CUSTOMERS